Terms & Conditions

Your KAAL Watch is warranted for a period of twenty four (24) months from the date of purchase under the terms and conditions of this warranty. The warranty covers material and manufacturing defects existing at the time of delivery of the purchased KAAL Watch.

The warranty only comes into force if the warranty card is dated, fully and correctly completed and stamped by an official KAAL Watch dealer.

This manufacturer’s warranty does not cover:

  • defects and damages due to loss, theft, flood, earthquake or fire, or other causes beyond our control
  • defects and damages resulting from misuse or negligence, or from accident
  • defects and damages caused by improper use (knocks, dents, crushing to the case, crystal, bracelet or strap, etc.), alterations (functionality or capability), tampering, dismantling or modifications
  • defects and damages due to normal wear and tear
  • watches where the serial number originally imprinted on the watch case is removed or not clearly legible, or where any part of the original watch back or any original number has been removed, changed, altered, replaced, erased or defaced
  • routine maintenance and cleaning

Customers from Singapore

Orders placed and paid will be shipped within 2 business days excluding weekends and holidays. By placing an order via our website, we reserve the right to assume the customer's awareness of the expected time/day of delivery of the products that they have ordered.

All watches are shipped by either Singpost or other courier services at our discretion. Shipping fees are free.

Customers outside of Singapore

Orders placed and paid will be shipped within 2 business days excluding weekends and holidays. By placing an order via our website, we reserve the right to assume the customer's awareness of the expected date of delivery of the products that they have ordered.

All watches are shipped by Registered Airmail, Fedex, DHL or other courier services at our discretion. Shipping fees varies depending on location and will be calculated in the total amount required to be paid.

Estimated Delivery Duration

  • 3-12 working days for countries in Asia

  • 5-21 working days for all other international deliveries including USA, Canada, UK, Australia

Delivery time depends on your exact location and are impossible to guarantee. If you live in a remote location this may be longer and there may be extra charges involved.

Delivery time does not take into consideration any possible delays or problem with your customs clearance process.

Customs Clearance

Any customs import, export, brokerage fees or local taxes that are imposed on an international shipment from Kaal Watch is the sole responsibility of the customer.

​As different countries have different tax rates, contact your customs or visit their website for more information. We are not liable for delay, damage or loss arising from transit or customs clearance.

You may return any unworn, undamaged KAAL watch purchased online from www.kaalwatch.com within 7 days from the date of receiving of watch for a full refund. However, do note that shipping and any handling fees (eg. PayPal, custom duties, etc.) are non-refundable.

The watch(es) must not been worn, altered or strapped on in any way, and must not show any signs of use. 

The watch(es) must be returned with all original packaging together with the accessories received with the order.

Only watch(es) that have been purchased directly from KAAL Watch can be returned to us. If the watch(es) are purchased through other retailers / stockist, the customer are required to return to them accordance with their respective return & refund policies.

To initiate a return of watch(es), please reach out to us first via hello@kaalwatch.com and we will guide you through the process.